Where is The Hula Source located?

Our office/warehouse is located in Ai`ea, Hawai`i, which is a suburb of Honolulu, on the island of O`ahu. We do not currently have a brick-and-mortal retail store.

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How can I order from The Hula Source?

You may order from us via this website, by email, over the telephone, by FAX, or by mail. Please remember to include a ten-digit telephone number where we can reach you during normal working hours and a valid email address that you check several times a week in case we need to contact you about any discrepancies in ordering or billing.

Our Website: www.hulasource.com
Our email address: info@hulasource.com
Toll-Free Number: 1-888-428-3490
In Hawai`i: (808) 485-2100
FAX: (808) 485-2100
Our Mailing Address: P.O. Box 161058 Honolulu HI 96816-0923

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How can I pay for my order?

The Hula Source accepts American Express, VISA, and MasterCard credit cards. We also accept ATM cards with VISA or MasterCard logos and payments through PayPal. Mail orders within the US may be paid for by credit card, money order, cashiers check, or personal check drawn on a US bank. Personal checks must be fully imprinted, and may take up to 2 weeks to clear before shipment. International mail orders may be paid for by credit card or a cashiers check drawn in US Dollars. Domestic and International mail orders may also be paid for through PayPal. For your own protection, we advise that you do not send cash through the mail. Sorry, we do not accept COD orders.

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How long will my order take to process?

Our shipping department is open Monday through Friday except major U.S. holidays. Most orders are filled the day after your order is placed, and we make every effort to fill all remaining orders within 2 working days. We will email you if there are any further delays including problems with your shipping or billing address, out-of-stock merchandise, or discrepancies with your credit card.

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What does it mean when an item is backordered?

We generally keep a good supply of all items available on our website. However from time to time we may be out of stock on certain items and unable to get them immediately from our distributors. We will ship the items that we do have on hand, and backorder the remainder of your order. This means that we place a standing order for your items with our distributors, who will ship them immediately to us when they have been received. At that time we will fill the remainder of your order at no added shipping costs. You may of course cancel any backorder at any time prior to the time that it leaves our warehouse.

If you would only like to be shipped what we have on hand and would like to cancel any items that must be backordered, please indicate “No Backorders” in the Comments section at the time of your order.

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How will my order be shipped?

Orders are shipped within the United States via the U.S. Postal Service First Class Mail or Express Mail. Outside the United States all orders will be shipped via U.S. Postal Service International Air or Global Express.

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Why was my credit card charged for more than the total amount of my order?

When you first place your order, Yahoo! Store does not actually charge your credit card. Instead, it places a certain amount of your credit limit “on reserve.” This amount will be slightly higher than the total amount of the order that you have just placed. This is done for the convenience of both the customer and the merchant. Without this reserve system, a customer wanting to add or change items after an order has been placed would have to cancel the initial order and place another order, including supplying all shipping and credit card information again. Likewise, if a merchant found it necessary to cancel certain items from an order or to change shipping charges, a whole new order would have to be placed. Pre-approving a range of dollar amounts with an upper limit allows flexibility for both the customer and the merchant, while still protecting the customer from exorbitant unapproved charges.

Your credit card is actually only charged at the time of shipment, when we are sure that all items are in stock and ready to go. At that time, we will email you the amount of the final charge to your credit card. Please also feel free to check with your credit card company about any charges.

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What do I do if my order is damaged, broken, or incorrect?

If you have any problems at all with any order that you receive from The Hula Source, please email us first at info@hulasource.com. Please include for FULL NAME and ORDER NUMBER in the subject line. Due to the volume of email that we receive, please allow at least 48 hours for a response. We will then give you instructions on returning your items, including a Return Authorization number to be printed on the front of your package to ensure prompt processing.

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Do you sell wholesale to dealers or give volume discounts?

We are not able to accommodate wholesale accounts. We are able to offer further deep discounts on certain items such as silk leis, headbands, and hair clips, luggage tags, keyrings, or note pads. If you would like to purchase 100 or more pieces of any of these items, please email us with the item description, the total number you would like to order, and your deadline for delivery if any, and we will respond with a price quotation.

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Do you have any employment opportunities or an Affiliate Program?

The short answer is no, not for the foreseeable future.

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The Hula Source is committed to protecting the privacy of our customers and using all information responsibly.

Contact information from the order form (email address, telephone number, address, etc.) is used only for official business directly related to your order. It is very important that you supply us with a valid email address that you check several times a week in case we need to contact you about any discrepancies in ordering or billing.

Financial information (credit card numbers, credit card expiration dates, billing address, etc.) is used only to bill you for products and services.